Troubleshooting

If you're seeing a blank screen when tapping "Trade" in the Totality Core app, there's no need to worry. For some customers, this feature is not yet visible because we are currently updating our systems to securely link your trading account with the Totality Core app and trading portal.

In the meantime, you can still trade using the following platforms:

• Visit edge.totality.com.au and log in with your Saxo User ID and password.
• Continue using SaxoTraderGo, SaxoInvestor, or SaxoTraderPro with the same Saxo credentials.

We appreciate your patience as we work to enhance your trading experience.

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Your previous Saxo support tickets may not be visible right now as we continue implementing technical improvements to the Support Centre. These tickets will become accessible in the coming days.

If you have any urgent support queries or need assistance in the meantime, please contact our support team at help@totality.com.au — we're here to help.

Yes, absolutely! You can continue using SaxoTraderGo, SaxoInvestor, or SaxoTraderPro with the same Saxo User ID and password you’ve always used.

Please note that, as part of our ongoing security enhancements, account administration, funding and withdrawals, and support services have now moved to the Totality Core platform. This ensures a more secure environment for managing sensitive data on your account, separate from your trading environment.