If you're seeing a blank screen when tapping "Trade" in the Totality Core app, there's no need to worry. For some customers, this feature is not yet visible because we are currently updating our systems to securely link your trading account with the Totality Core app and trading portal.

In the meantime, you can still trade using the following platforms:

• Visit edge.totality.com.au and log in with your Saxo User ID and password.
• Continue using SaxoTraderGo, SaxoInvestor, or SaxoTraderPro with the same Saxo credentials.

We appreciate your patience as we work to enhance your trading experience.

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Your previous Saxo support tickets may not be visible right now as we continue implementing technical improvements to the Support Centre. These tickets will become accessible in the coming days.

If you have any urgent support queries or need assistance in the meantime, please contact our support team at help@totality.com.au — we're here to help.

Yes, absolutely! You can continue using SaxoTraderGo, SaxoInvestor, or SaxoTraderPro with the same Saxo User ID and password you’ve always used.

Please note that, as part of our ongoing security enhancements, account administration, funding and withdrawals, and support services have now moved to the Totality Core platform. This ensures a more secure environment for managing sensitive data on your account, separate from your trading environment.

There will be no change. Your assets will continue to be safeguarded by the same tier-one global asset custodians, including our current custodian Saxo Bank A/S and appointed sub-custodians such as Citi Group, and remain readily accessible for investing via the platform.

Your funds will continue to be held in a segregated client trust account maintained in Australia with HSBC and NAB, and you will experience no interruption in your ability to view, buy, or sell assets or cash balances through the platform.

Once you’ve sold your shares, there’s a settlement period of two to three days before your funds become available for withdrawal. During this waiting period,the proceeds from the sale will show up as a credit in your account.

As soon as the transaction has settled, your cash withdrawal will be sent to your nominated bank account.

After 11 August 2025, you will need to log in via Totality’s new and enhanced webpage and apps for account funding, withdrawal, and account management purposes. You will also be able to conduct all your trading and portfolio management through Totality's website and apps. Rest assured that both the new apps and website will be shared with you shortly, well before the rebrand date.