How can I know how much cash is available to withdraw?

What is 'Cash Available'?

Cash Available refers to the amount of funds you can typically use for withdrawals or to purchase cash products such as stocks, bonds, funds, or options.

How do I view the 'Cash Available' balance?

To check your cash available balance, please follow the steps below:

1. Log in to your Totality Trading Platform. (Edge or Apex)
2. Click 'Portfolio'.
3. Select the Sub-account you’re interested in.
4. Click on the 'Cash' drop down to view your cash available amount.

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What can "block" parts of my cash available?

You may be blocked or restricted to withdraw funds based on the following reasons:

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1) The 'Account Value Shield' is turned on

The Account Value Shield functions as a stop-loss for your entire account. It allows you to protect your capital by setting a predefined stop-out level. If this level is reached, all open positions will be closed and all pending orders cancelled

If your ‘Account Value Shield’ is enabled and you’d like to disable it, or if you simply wish to confirm its status, please contact our Sydney-based Client Services team at:

Phone Support: (02) 8267 9000 (operating hours 8:30am - 5:30pm AEST)

Email Support: help@totality.com.au

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2)You have working orders

Please visit the 'Orders' section on the Totality trading platform and check the ‘Status’ column to see if any are active.

When markets are open, these orders will reserve the required cash for cash products (e.g., stocks) or the initial margin for margin products (e.g., FX, CFDs, short options). You can modify or cancel these orders if you wish to withdraw funds.

Note: Working orders do not block cash while the market is closed. However, if you withdraw funds during this time and the remaining balance is insufficient to cover the order, it will be automatically cancelled just before the market opens (or pre-market, if applicable).

3) Transactions not booked

Transactions not booked typically represents the amount resulting from deposits, withdrawals, or fees that have not yet been booked.

The transactions not booked breakdown shows the constituent component including:

• Deposits
• Withdrawals
• Commission
• Stamp duties
• Exchange fees
• Additional transaction costs
• External charges
• Share value
• Bond value
• Mutual fund value
• Option premium
• Cash reservation

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Why is my Cash available less than the Cash balance?

Cash available is sourced from Cash balance and affected by multiple items in your account. The most common reasons that Cash available is less than Cash balance are:

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1) Financing accruals: Fees or interest that have accrued on your account but have not yet been booked. Click on the amount shown under Financing accruals to view the details.

2) Initial margin reserved: If you hold margin positions (e.g., CFDs or FX), the required initial margin is blocked from your Cash balance.

3) Value of options: A negative option value reduces your Cash Available, as it is reserved for potentially buying back the options.

4) Loss on margin positions: If your margin positions (e.g., CFDs or FX) show a net loss, that amount is reserved from your Cash balance.

5) Cost to close: If the cost of closing your cash positions (e.g., stocks or ETFs) is greater than their current value, the difference will be reserved from your Cash balance. This situation is uncommon. For margin products (e.g., CFDs or FX), the Cost to Close is instead reflected under Not available as initial collateral.

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