How do I fund my trading account?

You can find your personal Citi funding account number in the Totality platform. Log in on the web platform and click on Deposits & transfers > Deposit, or log in via the mobile app and select Deposit on the Home tab.

Use these details when depositing funds from local or international sources from your personal bank account.

Please note that deposits to our Citi client trust accounts will be automatically allocated to your trading account in the currency of the deposit. Please ensure you have established a corresponding currency sub-account for the currency of your deposit. For example, if you are depositing AUD to your Totality account, first ensure that you have an AUD sub-account established.

If you send funds in a currency for which you do not currently have an active currency sub-account, your deposit may be delayed while the sub-account is established or additional processing takes place.

‍Third-Party funding is not accepted

Totality does not accept incoming funds from any third party. Totality will only accept funds originating from a bank account held in the same name registered with Totality. This rule applies to all account types.

Funds received from any third party accounts will be returned (fewer bank charges) to the sender. The funds should typically reach the sender’s account within 5 to 10 working days, however, there may sometimes be a delay depending on the banks involved.

Non-accepted forms of payment

Totality does not accept Credit Cards, Banker’s Drafts/cheques, Cash Deposits and remittances from Exchange Houses/Money Changers. Funds received from any or all of these payment channels will be rejected and returned to the sender.

‍Remittance charges

Totality can and will only credit your account with the actual monies received on your behalf. Remittance charges should be fully covered by the sender.

Rejected funds due to remittance received before the Due Diligence has been completed and you have received your account details or remittance received from Exchange Houses/Money Changers or any third party (including family members) will be returned to the sender fewer bank charges (if any).

Please note that we are required under the Anti-Money Laundering rules and regulations to request for and verify proof of remittance from our clients. Totality further reserves the right to request for such proof at a later date. If the client is unable to furnish such proof of remittance within a reasonable period of time, we are entitled to limit or restrict.