What can I do if I am unable to increase my exposure due to client configuration?

Reason: "Exposure cannot be increased due to client configuration"

This message can be triggered by several factors. The most common reason is that your account may have restrictions on funding or trading due to an unresolved case related to updating your account information.

What you can do:

Check whether you have received any notifications from Totality regarding the need to update your personal or account details. Notifications may have been sent via email or displayed directly on the platform.

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Platform Notifications

Totality Edge -> Settings (person icon top right) -> Platform Settings -> Notifications

Totality Apex-> Settings (person icon top right) -> Platform Settings -> Notifications

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Porfile/Account Settings

Totality Core -> My Profile

Totality Edge -> Settings (person icon top right)

Totality Apex-> Settings (person icon top right)

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