Why am I unable to place my order in the platform?

When placing an order, you may receive an error message indicating that the order cannot be placed. This can occur for various reasons, and there are several possible explanations for why an order may be rejected.

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Exposure cannot be increased due to client configuration

Reason: You have probably received a request from Saxo to update your personal details and there are some actions needed from your side.

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Exposure cannot be increased due to client configuration or Key Information Document (KID) is not available. You cannot trade this  instrument as a Retail Client

Reason: The instrument you are trying to trade may have specific restrictions or limitations. Here are some common examples:

• You are attempting to trade an ETF that does not have a Key Information Document (KID), which is required for retail investors under current regulations.
• Certain over-the-counter (OTC) securities, such as those listed on Pink Sheets, may only be sold (reduced) and cannot be purchased through the platform.

These restrictions are enforced by Totality in accordance with regulatory guidelines and market rules.

Other types of stocks may also have a "Reduce Only" status. This means you are only allowed to sell existing positions and cannot increase your exposure by making new purchases.

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Trade would exceed the available margin. Review your positions and orders

Reason: The trade cannot be placed because it would result in excessively high margin utilization, based on your current exposure and available cash in the account.

What you can do:

• Add more funds to your account to increase available margin.
• Reduce the size of the trade to lower the required margin.

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You have insufficient funds to place this trade

Among others, these could be the reasons:

• Insufficient cash balance: Your available cash is too low to place the trade. You may need to deposit more funds or reduce the trade size.
• Pending open orders: You have open orders that, if executed, would increase your exposure and require additional cash. The system reserves funds accordingly. Please review your pending orders.
• Cash buffer: Totality reserves a small cash buffer before executing any trade. This is to cover potential commissions, fees, and to protect against negative balances in case of market gaps.
• Account Value Shield: If you're approaching the limit set by your Account Value Shield, new trades may be blocked until your account value improves or the shield setting is adjusted.

Market orders, placed while the market is closed

Reason:
Orders may be rejected because the system applies an additional cash buffer based on the instrument’s risk rating. This buffer must be available in your account before a purchase can be completed.

If you encounter this issue, consider placing a limit order instead. A limit order sets a maximum purchase price, which can help ensure the required cash is within the allowable range.

Cash Buffer by Instrument Rating:

RatingCash Buffer110%210%310%415%525%650%

This applies specifically to cash instruments such as stocks, bonds, and ETFs.

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Why can't I place a short trade?

At Totality, you cannot sell stocks that you don't own. However, if you wish to short a stock (sell without owning the stock), you have the option to short the CFD based on that stock.

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