Why has Totality requested additional identity documentation?

If electronic verification is unsuccessful, you will be required to submit additional documentation to continue the account opening process.

Any requested identification documents are necessary for Know Your Customer (KYC) compliance and to ensure Totality adheres to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

For questions or support, please reach out to our client services team at help@totality.com.au or call us on +61 2 8267 9000

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