Why is Totality Core or Edge failing to load on my browser?

Are you using a supported device?

‍Before we proceed with troubleshooting, please verify that your computer, phone, or browser meets the supported device requirements: System requirements

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A few simple steps to solve the problem

Below we suggest four basic solutions that in many cases do solve the problem, try them one at a time, test the platform and if the problem persists, move to the next one.

• Log out and log in to your account again
  
  
• Turn off and on your computer or phone
  
  
• Reinstall the mobile app (if using a mobile device) - Note: the Totality app might not be available anymore in your country's App Store.
  
  
• Try a different browser (Chrome, Safari, Edge, Firefox,...)

If the above steps didn’t help, try these more detailed steps:

Using an iPhone or iPad? Check This

The default Safari settings usually don’t affect Totality platforms’ performance. However, if you’ve changed any settings, please review the following:

• Keep your device updated: Always accept iPhone/iPad updates when available.
• Allow Cookies:
  Go to Settings > Safari > Privacy & Security and set Block Cookies to Always Allow or turn it OFF.
• Enable JavaScript:
  Go to Settings > Safari > Advanced and make sure JavaScript is turned ON.

Using Any Device or Browser? Clear Your Cookies

To clear cookies, follow these steps:

1. Close all browser windows, including any open with the Totality platform.
2. Open a new browser window.
3. Access your browser’s history:
   • Windows: Press Ctrl + H
   • Mac: Press Command + H
4. Find and select the option to clear or delete cookies.
5. Close your browser completely.
6. Reopen the Totality platform in a new browser window and try again.

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* If the problem is urgent and preventing you from managing a risky situation due to your inability to log in to your account or close a trade for example, please contact us.

Send us an email:

enquiries@totality.com.au

Give us a call:

+61 2 8267 9000

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