Why is Totality requesting an update of my personal details?

Keeping Your Information Up to Date with Totality

Totality regularly contacts clients to verify personal information and ensure that documentation remains current. We understand that these requests may raise questions, so we’ve outlined key details below to help clarify the process.

Why Do We Ask You to Update Your Client Information?

Your security and trust are our top priorities. As a regulated financial institution, we are committed to implementing policies that help prevent financial crime. These measures apply when you first join us as a client and continue throughout our relationship.

To ensure compliance and accuracy, we may periodically ask you to update your details and provide supporting documents—such as proof of residence, an updated identity verification, or confirmation of the source of your funds and wealth. Additionally, if we learn of any changes in your personal circumstances, we will update your records accordingly.

The documentation required depends on your client profile and situation. Based on what we receive, we may follow up via email or platform notifications to request additional information.

What Happens if You Don’t Respond?

If we cannot update your information, it may impact your ability to use our services. Your account may be placed on reduced exposure, meaning you won’t be able to add funds or open new positions, or in some cases, it could result in account termination.

Do We Ask All Clients?

Yes. Every client relationship begins with a verification process where we collect personal details and documentation. Additionally, we periodically review and update this information to maintain compliance and security—regardless of how long you’ve been with us.

How Do We Protect Your Personal Data?

Earning and maintaining your trust is at the core of our business. Your personal data is stored securely and handled in accordance with data protection laws. For more details on the types of information we collect, how it’s used, and how you can review or modify your data, please refer to our Totality | Privacy Policy

How Will We Contact You?

If additional documentation or clarification is required, we may contact you via email or through notifications on our platform. We always aim to make the process as seamless as possible.

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