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Disclaimer

Disclaimer

Totality Wealth Limited (ABN 32 110 128 286) (“Totality“) holds an Australian financial services licence, no. 280372. Our registered Office is located at Suite 1, Level 14, 9 Castlereagh St, Sydney NSW 2000, New South Wales 2000, Australia
Totality does not provide financial product advice. The information available on this website has been provided for information and educational purposes only and has been prepared without considering your objectives, financial situations or needs. The information on this website should not be treated as advice or relied upon in substitution for independent financial advice.
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Trading and investing in financial products carry significant risks and may not be suitable for all persons. You may lose all of the money you invest. Trading in derivatives or with any other form of leverage (margin), may result in losses surpassing your original investment or deposit. You should ensure you fully understand and accept the risks of trading and investing in light of your objectives, financial situations and needs before doing so. You should also ensure that you understand specifications that apply to any particular products you wish to invest in before doing so. We recommend you seek independent financial or taxation advice prior to trading and investing.
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If available, it is important that you read and understand any Product Disclosure Statements ('PDS') provided by us before you decide whether or not to acquire any of the financial products to which the PDS relate. You should also ensure you acquire and read our Financial Services Guide ('FSG') and understand our legal terms before opening an account with Totality. Pursuant to Part 7.8A of the Corporations Act 2001, Totality Wealth Limited has prepared target market determinations relating to certain financial products for which it is or may be deemed to be the issuer. Our Target Market Determinations and Product Disclosure Statements are available here. Please ensure you carefully consider these in deciding whether to acquire, or to continue to hold, the relevant financial product.
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The information on this website about Totality and the products and services we offer may be accessed worldwide but is not intended for use by persons who are located in any place where, or to any person whom, such use would not be lawful according to the laws of that particular place.
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Totality use cookies. Your use of our website and websites operated by our affiliates indicates your agreement to our, and our affiliates, use of cookies in accordance with our privacy policy.
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Tradermark for Totality are service marks and/or trademarks of Totality Wealth Limited. Any trading symbols displayed are for illustrative purposes only and are not intended to portray recommendations.

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Totality Complaints Handling

Totality Wealth Systems ("Totality") holds an Australian Financial Services License, allowing it to offer specific financial services to eligible clients. In accordance with sections 912A(1)(g) and 912A(2) of the Corporations Act 2001 (Cth), Totality has established a dispute resolution system to ensure client complaints are managed according to the relevant standards.

Complaints can be lodged via telephone, letter, or by submitting a new ticket in the Client Portal. For optimal efficiency in handling your complaint, we recommend submitting a new ticket in Totality App or Website. Below is a guide on how to do this.

Client complaints can be submitted by creating a new support ticket. Follow these steps to submit a ticket via the Totality Core App (not via Totality Edge or Apex) or Website:

You do this by logging into your account and selecting "Inquiry Ticket" > "New Ticket" and then selecting the following:

  • Category: Other
  • Sub-category: Submit a Complaint

Please include a detailed description of your complaint within the ticket body. If your complaint concerns a trade, provide trade details such as order submission date and time, security description, execution date and time, execution price, and requested compensation amount with calculation. Note that all trade-related disputes must be submitted promptly, and trade cancellation requests must adhere to Totality and/or the exchange's time parameters.

Upon receiving your complaint, Totality will acknowledge and respond via the Totality App or appropriate channel.

Important, in the unlikely event you are experiencing platform issues and needs to manage open market exposure outside of local opening hours please refer to TradeEnquiries@totality.com.au.

 

Fraud Awareness site:

 

Warning Against Frauds and Scams

Beware of Scams! Avoid sharing your bank, credit card, investment, insurance, provident fund account, or any other crucial personal information through hyperlinks in suspicious messages claiming to be from our institution.

Stay Informed and Secure
 Anyone can fall victim to financial fraud and scams. The best defence is to remain informed, alert, and secure. Below are details on common financial scams, along with advice and tips to help you avoid becoming a victim.

Examples of Common Scams

Fraudsters are constantly devising new methods to target victims. Stay vigilant and consider the possibility of fraud, even if the situation doesn't precisely match the examples below. Watch for notices or warnings from your local regulator regarding fraudulent activity patterns.

Impersonation Scams
Fraudsters may impersonate a legitimate firm to persuade you to transfer money to their account. They might claim to represent reputable financial services companies, including Interactive Brokers. The aim is to trick you into transferring money to an account that appears legitimate but is controlled by fraudsters.

Be cautious of unsolicited calls or emails requesting money. Verify that all emails use the firm's genuine domain name. Be particularly wary of unprompted interactions through social media platforms. If uncertain about the legitimacy of a communication, contact Totality Client Services.

Investing with an unregulated firm means you are not entitled to compensation schemes or recourse to relevant institutions.

Watch Out for Red Flags!

Warning signs if contacted by someone claiming to work for Totality:

  • Totality does not cold call consumers to offer services or products nor make investment recommendations.
  • Totality does not interact directly with customers through social media channels.
  • Totality does not charge for assistance or guidance in completing an account application.
  • Totality does not charge a fee to withdraw your funds.
  • Totality does not request remote access to your computer or mobile device.
  • Totality does not ask you to action an internal or external transfer of stock or money over the phone.
  • Totality does not ask for login details, especially when creating a sense of urgency.

Check and Double-Check!

If contacted by someone claiming to work for a regulated firm, remember:

  • Verify the firm's details on its local regulator’s website.
  • Be aware that scammers may direct you to the real firm’s genuine website but use different details for their communications.
  • You can contact Totality to verify information or report concerns via Client Services.
  • If you do not hold an account with Totality, report any fraud concerns to the police in your jurisdiction.

Pump-and-Dump or Ramp-and-Dump Schemes
Fraudsters invest in a stock and spread false information to create a buying frenzy, artificially inflating the stock price. They then sell their shares at the inflated price, causing other investors to lose money as the price drops. These recommendations may be presented as 'hot' information from insiders.

Trash-and-Cash Schemes
The opposite of pump-and-dump schemes, scammers circulate false information to encourage selling a security, causing its price to plummet, and then buy it at a low price.

Pension Liberation Scam
Fraudsters promise "penalty-free" early access to pension benefits through alleged tax loopholes, using complex schemes to erode pension accounts through commissions and investments.

Affinity Fraud
Scammers exploit their victim’s identity to gain confidence, often involving fake investments or misleading details. Many affinity frauds are Ponzi or pyramid schemes.

To protect yourself, always conduct your own research and due diligence before accepting investment advice or services.

Holy Grail Scams
Scammers market a secret formula or strategy promising extraordinary returns. Be cautious of extravagant claims and testimonials that seem too good to be true. They usually are!